Senior Enterprise Transformation Professional

Become a part of our caring community With over 10 million sales interactions annually, Humana understands that while great products are important, it's the quality of our service that truly defines us. We know that when our members and prospects have delightful and memorable experiences, it strengthens their connection with us and enables us to put their Health First. After all, a health services company that has multiple ways to improve the lives of its customers is uniquely positioned to put those customers at the center of everything it does.Our Change Management team is looking for someone strategic, highly organized, and ridiculously creative to craft internal communication change management plans that help sales agents and their leaders prepare for and adopt changes to products, processes, and technologies.As the Senior Enterprise Transformation Professional, you will support enterprise transformation initiatives that improve performance, efficiency, and strategic alignment.Here's what you'll doSit at the table with stakeholders from Sales Leadership, Product Management, Customer Experience, Learning & Development, Marketing, Insurance, and Technology to learn what's changing, when, and who it impactsDevelop marketing-style internal communications that generate excitement for employees and clarity for leaders about what's comingUse and experiment with different tactics and messaging for different audiences to raise awareness about how a change will impact their role or the roles they support, what to expect, and how to prepare nowFoster and share thought leadership about the best ways to use communication to influence user adoptionPlan, design, write, and manage emails, instant messaging campaigns, intranet sites (SharePoint), Teams channels, newsletters, presentations, reference guides, etc.How this is not like other communications rolesThis job isn't about communication. It's about how people changeYou won't just be developing and producing content. You'll shape strategyYour goal isn't to give someone information. It's to help them change their mind, their behavior, or their routine – and be excited about doing itYour job doesn't stop once communication is out the door. You pause, assess, and use data to adjust in real-time to continue shaping things while they're in flightYou're embedded in the project team who's creating the change you're telling people aboutYou'll personally deliver the big picture to people experiencing the change and present the outcome to their leadersYou'll help design someone's journey through change and your communication will be their compassUse your skills to make an impact  Required Qualifications5 or more years of experience in change management, internal communications, organizational development, marketing communications or related workExperience articulating complex messages in a simple manner and tailoring them to different audience needs (leader vs individual contributor vs customer)Strategic thinker - can learn of a change, discern how it may impact people, then proactively develop a change communications strategyStrategic planner - can determine and outline who needs to know what level of information at different points in time, and what method to communicate it to them.Innovative thought leader - can effectively evaluate and advise on how different messaging, tactics, and media influence user adoptionCreative content developer - can use design principles to present meaningful information in a way that is visually engaging and easy to digestWriter - can write polished announcements, emails, presentations, SharePoint site copy, or instructions that drive end-user excitement, clarity, and actionPresenter - can professionally present strategy, timeline, and big picture messaging to small or large groups and tactfully field questionsDetail-oriented and organized - can develop and manage a communication pipeline/calendar; report on weekly deadlines, status, and progress to leaders and stakeholdersAbility to interact with and defend their strategy or solution with senior managementAbility to foster partnerships and rapport across teams to build a communication networkPreferred QualificationsCertified in change management, such as Prosci Change PractitionerProficient in SharePoint administrationProficient in Power Automate workflowsProficient in image design or editing software, such as Adobe Creative CloudAdditional InformationTo ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Humana offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:Health benefits effective day 1Paid time off, holidays, volunteer time and jury duty payRecognition pay401(k) retirement savings plan with employer matchTuition assistanceScholarships for eligible dependentsParental and caregiver leaveEmployee charity matching programNetwork Resource Groups (NRGs)Career development opportunitiesOur Hiring ProcessAs part of our hiring process for this opportunity, we may contact you via text message and email to gather more information u