Customer Success Manager - CRO Clinical Operations

Support 4-6 global CRO customers post-implementation with Veeva Clinical Operations applications (e.g. eTMF, CTMS, Study Startup, etc.) Act as a trusted advisor and own the relationship with your customers’ application owners to understand their objectives and challenges Liaise with Veeva strategy, sales, product and/or services’ stakeholders to address customer needs Lead meetings with customers to demonstrate success and identify additional opportunities to add value Provide strategic guidance to optimize use of Veeva applications and help create a  customer roadmap based on their business goals and needs Facilitate customer to customer or customer to Veeva connections for collaboration opportunities and industry learning 7+ years of experience in Clinical Operations within life sciences industry Experience working in large global Clinical Research Organizations (CROs) Customer-facing consulting experience Experience managing relationships with key decision makers and application owners Ability to travel up to 25% Qualified candidates must be legally authorized to be employed in United States. Veeva Systems does not anticipate providing sponsorship for employment visa status for this employment position 7+ years of working in software, or consulting SaaS/cloud experience in Clinical Operations management Experience working with Veeva Vault Medical, dental, vision, and basic life insurance Flexible PTO and company paid holidays Retirement programs 1% charitable giving program Base pay: $100,000 - $180,000 The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.