Staff Software Engineer - Accounts

NetDocuments is committed to providing an excellent candidate experience and will never ask you to engage in recruitment activity without phone, video, and in person meetings and communications from emails using the @netdocuments.com domain. If you have any concerns or questions about communications you have received, please send them to hrgroup@netdocuments.com so our team members can review.   NetDocuments is the world’s #1 trusted cloud-based content management and productivity platform that helps legal professionals do their best work. We strive to win together through passionate hard work, exploring new things and recognizing every interaction matters.  NetDocuments provides rewarding career growth in an inclusive, diverse environment where employees are encouraged to openly contribute creative ideas and innovation, backed by supportive peers and leadership working together to achieve our goals as a unified team.  At our core, we are dedicated to empowering our employees to drive successful business outcomes and better user experiences for our customers and partners. Our customer-centric approach and employee enablement has allowed us to enjoy many accolades, including being named among the 2022,  2023, & 2024 list of Inc. Magazine’s 5000 Fastest-Growing Private Companies in America.  Other recent awards include:  Five-time winner (2025, 2024, 2023, 2022, 2021) Top Workplace in the US by the Salt Lake Tribune Four-time winner (2025, 2023, 2022, 2021) Best Companies to Work for by Utah Business magazine Three-time winner (2025, 2023, 2022) Top Workplace Employee Appreciation and Employee Well-Being Three-time winner (2024, 2023, 2022) Top Workplace Work-Life Flexibility Three-time winner (2024, 2023, 2022) Top Workplace Compensation & Benefits Two-time winner (2024, 2023) National Top Workplaces Two-time winner (2024, 2023) Top Workplace Innovation 2025 Remote Work 2024 Technology Industry NetDocuments is a hybrid, remote-friendly workplace. Come join our team and work inspired each day! What You'll Do  We're looking for a Staff Software Engineer to play a pivotal role in the security and identity foundation of the NetDocuments platform. As a senior technical leader on the Accounts team, you'll drive the architecture, design, and delivery of the systems that underpin authentication, authorization, access control, and directory services for our global customer base.  This is a hands-on engineering role at its core. You'll spend the majority of your time writing production-grade code while also shaping technical direction, mentoring engineers, and collaborating across teams to solve complex, high-stakes problems in the identity and access management space.    Technical Leadership & Architecture  Set technical direction for the Accounts team, establishing patterns for secure, scalable, and observable systems running on AWS.  Lead architectural decisions across authentication and authorization domains.  Guide and influence cross-team initiatives from concept to completion, leading design and code reviews, and championing security and operational robustness.  Drive initiatives that improve reliability, performance, and scalability while actively managing cloud costs and operational efficiency.  Make sound architectural decisions by clearly articulating trade-offs and reasoning that holds up over time.  Product Design and Build  Build and maintain production-grade services using C#/.NET and microservices architecture on AWS.  Design and implement event-driven systems using Kafka and distributed streaming patterns.  Architect cloud-native solutions on AWS that balance reliability, maintainability, performance, and cost.  Design and build secure, scalable integrations across internal and external systems.  Translate complex functional and non-functional requirements into secure, reliable software solutions.  Problem Solving & Ownership  Take full ownership of initiatives from concept through production and ongoing operation.  Frame and clarify ambiguous problems, driving them forward with minimal guidance.  Proactively identify and address technical debt before it impacts the team or customers.  Resolve complex technical challenges across distributed, high-availability systems with sound judgment and clear reasoning.  Build and Optimize Systems  Write high-quality, well-tested, maintainable code with a strong emphasis on long-term reliability.  Design resilient systems that maintain uptime and performance as we scale globally.  Implement robust observability through logging, metrics, tracing, and telemetry.  Monitor and optimize platform performance at scale, identifying bottlenecks and implementing solutions.  Create comprehensive technical documentation including architectural diagrams and design decisions.  Collaboration & Mentorship  Partner closely with Product Management and cross-functional engineering teams to define and deliver solutions.  Demonstrate technical leadership through mentorship, coaching, and raising the engineering bar via design reviews, best practices, and operational rigor.  Influence technical direction and build consensus across teams without relying on authority, bringing clarity to ambiguous problem spaces.  Champion security, operational robustness, and engineering quality across the team and beyond.  Contribute to hiring and team development.  Continuous Learning & Innovation  Stay current with industry trends in identity, security, cloud-native architecture, and distributed systems.  Research and validate new ideas through proofs of concept aligned with product strategy.  Contribute improvements to engineering processes, tooling, and development practices.  Share knowledge through code reviews, design discussions, and documentation.    What You'll Need to Be Successful  Bachelor's degree in Computer Science or a related field.  7+ years of hands-on software engineering experience delivering producti