Technical Consultant (Client-Facing)

WHO WE ARE  Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world. To learn more, go to www.zetaglobal.com.   The Technical Consultant (TC) is a key role within our Global Services organization, responsible for delivering high-quality technical solutions to our clients and partners while ensuring outstanding customer satisfaction.  This role is based in Belgium and works closely with local and international stakeholders. Internally, the TC collaborates on solution design to ensure efficiency, adherence to best practices, and the future-proof use of Zeta’s products. The TC owns solution delivery end-to-end, including configuration, quality assurance testing, and technical consultation, working closely with clients and partners to ensure successful UAT and project go-live. To be successful in this role, you will be customer-focused, technically adept, and committed to continuous improvement. You will demonstrate strong problem-solving skills, attention to detail, and an autonomous mindset, while remaining flexible and collaborative in a dynamic, project-based environment.   What You'll Do  Understand customer business and technical requirements and deliver comprehensive, scalable solutions  Lead or contribute to consultative engagements addressing technical and business challenges related to digital marketing initiatives  Participate in design workshops and business requirements definition, through to solution sign-off  Provide expert input into solution design, identifying delivery impacts and recommending improvements for scalability and long-term support  Act as the product expert, understanding capabilities and limitations, and ensuring solutions follow technical best practices  Deliver technical consultation, solution configuration, quality assurance testing, and ongoing client/partner support  Configure, build, and set up the Zeta platform  Interact with both technical and non-technical stakeholders, providing guidance, troubleshooting, and project support  Contribute to the creation, management, and presentation of actionable BRDs/SSDs (Blueprints) that align customer business needs with Zeta solutions  Work autonomously on smaller or well-defined projects, while collaborating closely with Project Managers, Solution Architects, and other technical experts on larger or more complex engagements  Lead internal knowledge-sharing initiatives to support the growth and success of Zeta  Identify project risks and issues, proposing alternatives and mitigation strategies  Manage multiple concurrent engagements while collaborating with cross-functional team members  Deliver new implementations, migrations, and enhancement projects  Support Account Executives and Go-To-Market teams by validating solutions and contributing to effort estimations  Continuously research emerging technologies, market solutions, and industry trends to stay up to date and bring relevant insights into solution design when needed  Be onsite with the client in Brussels up to two days per week to support discovery, delivery, and stakeholder alignment  Travel to client or partner sites for onsite discovery and solution presentations as required    What We’re Looking For   University degree (Business, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency  3+ years of experience in a technical role  Native French speaker with professional proficiency in English; knowledge of Dutch is a strong plus.  Based in Belgium and eligible to work in Belgium.  Strong presentation and verbal communication skills with technical, non-technical, end-user, and executive audiences  Experience developing SQL using RDBMS platforms such as MySQL, Oracle, or MS SQL Server  Hands-on experience with HTML, CSS, and JavaScript  Familiarity with SOAP and REST APIs, XML/XSL, and integration techniques  Ability to collaborate effectively with local and remote teams across multiple time zones  Demonstrated ability to work autonomously, take ownership of technical topics, and adapt quickly to different ways of working depending on project size and complexity  Experience in the digital marketing and/or loyalty industries is strongly preferred    BENEFITS & PERKS -mobile phone subscription, meal vouchers, pension plan  PEOPLE & CULTURE AT ZETA Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.   We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here:  https://zetaglobal.com/blog/a-look-into-zetas-ergs/  ZETA IN THE NEWS! https://zetaglobal.com/press/?cat=press-releases  #LI-NP1