Summer  Intern – UX/Product Management

Allstate Identity Protection is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We combine our advanced investigative systems with our expertise in working with businesses to ensure our customers remain protected from any online threat. Job DescriptionSummer  Intern – Product Operations /Product Management We are Allstate Identity Protection (formerly, InfoArmor), a wholly owned subsidiary, and Business Unit  of Allstate since 2019. We are committed to making digital life easier, safer, and more rewarding by offering innovative protection against digital fraud, so members can live confidently online. 3000+ employers partner with AIP to provide their employees (via voluntary benefits) a safe and secure digital life A Product Operations role in an identity protection company focuses on optimizing processes, tools, and data to help product managers (PMs) and UX designers build and improve identity security products efficiently. In this internship program, working alongside the Product team, the summer intern will learn to:Process & Workflow Optimization  Develop and streamline product development processes to improve efficiencyStandardize documentation, workflows, and best practices for product and UX teamsData & Insights Management  Collect and analyze product performance data (e.g., fraud detection accuracy, user adoption, engagement rates, etc.) Support PM and UX teams with data-driven insights for decision-makingMaintain dashboards to track key product and user experience metricsUser Research & Feedback Integration  Document and formalize user feedback loops from customer support, sales, and marketingObserve user testing sessions and assist UX designers in research synthesisEnsure customer insights are documented and shared across teamsTooling & Documentation Management  Manage and optimize tools like Jira, Confluence, Product Plan, Figma, and Lucid SparkMaintain product documentation, ensuring teams and users have access to the latest updates, e.g. audit, update, and maintain our subscriber focused Frequently Asked Questions in ZendeskCreate and manage templates for product specs, UX research reports, and competitive analysisPotential Projects for the Product Intern  Update subscriber facing FAQ updates to include recent product enhancement details Competitive feature and design intelligence Document workflows for the AIP software development lifecycle Data dashboards to track objectives and key results for all GTM 27 initiatives Update and maintain the AIP Survey Confluence Inventory Participate in all product team meetings Document intake protocol to support commercial requests for Reprise demos Update product catalog to include features descriptions Develop product team onboarding objectivesDepending upon skill and the candidate’s area of interest, additional areas of learning could also include: Wireframing & Prototyping  Create low-fidelity wireframes to visualize product ideas and concepts. Support UX designers in building interactive prototypes in tools like Figma. Assist in documenting design iterations and feedback from stakeholders. Product & UX Documentation  Maintain documentation of product specs, user journeys, and personas. Assist in preparing presentations and reports for product team updates. Organize product and UX documentation in tools like Confluence Competitive & Industry Research  Conduct competitive analysis to compare features, user flows, and design patterns.  Research UX trends, industry standards, and best practices in identity protection. Summarize findings and present insights to the team. Qualifications:Current enrollment in a Bachelor’s or Master’s program; preferably a rising junior or seniorThis role is ideal for someone passionate about technology, user experience, and growth strategiesAn interest in product management and preferably can demonstrate that interest through past school or side projects, work experience, or knowledge about the fieldAn interest in designing intuitive user experiences and simplifying complex workflowsStrong analytical skills with the ability to interpret data and inform product decisionsInterest in growth strategies, A/B testing, and product-led growthExcellent communication and collaboration skillsA proactive mindset with a willingness to learn and contribute to a fast-paced environmentAIP2024SkillsJoining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any d