Director, Process Improvement

Job Description:Director, Business Process ImprovementThe RoleIn this role, you will be an individual contributor supporting cross-functional operating model change and transformation by framing complex problems, mapping current state processes, and designing and implementing improvements across people, process, technology, and governance. To be successful, you have demonstrated experience applying structured methodologies to diagnose operational challenges, propose future state solutions, and lead implementation that delivers measurable business performance improvement. You will regularly collaborate with business leaders at all levels and their teams to observe operations, analyze data, and design, develop, and deploy practical solutions. Directors quickly become proficient on detailed and complicated subject matter to develop well-supported, data-driven recommendations for business improvement. You will also evolve the tools and standards we apply to optimize our team's value proposition.This role differs from traditional IT solutions, project management, and product development roles, with a stronger emphasis on hands on process improvement & delivery.The Expertise and Skills You BringSuccessful candidates will be able to demonstrate and share specific examples of their prior experience, and how it aligns to the expertise and skills listed below:8+ years of experience delivering quantifiable business performance improvement through hands-on process improvement and operational change in large organizationsFraming complex, ambiguous business problems clearly, identifying root causes, and structuring a path from current state to future stateConducting current state process mapping and observation to identify waste, friction, and improvement opportunities across large, complex organizationsDesigning and implementing future state processes using Six Sigma, Lean, and quality management methodologiesSupporting business operations teams to identify business problems, generate solutions, plan, and implement changes that improve business performanceLeading large-scale improvement initiatives with multiple workstreams, from problem framing through implementationWorking independently to achieve expected business outcomes and operational excellenceDelivering expected results with high business partner satisfaction and within schedule and budgetConducting process and data analysis including cost benefit analysis, modeling, process mapping, workflow observation, and data flowsExperience with digital solutions and ability to facilitate operations and technical teams to eliminate manual processes through automationBusiness writing and creating content in PowerPoint to clearly communicate problem framing, current/future state, and recommendations to leadership at all levelsPassion for improving all aspects of our business and removing operational frictionStrength in translating data and process observation into clear, actionable insights that support unbiased recommendationsStructured problem-solving grounded in observation, data, and industry-standard improvement methodologies — balanced with an innovative spirit and practicalityOptions and recommendations generation rooted in rigorous current state analysis and value-based prioritizationAbility to synthesize requirements for user experiences, business capabilities, and technology enablersCuriosity and investigative rigor to explore root causes through observation, data analysis, and stakeholder interviewsCommunication that is clear and concise verbally and impactful and easy to consume in written and visual formSkilled facilitation of large working sessions of cross-functional team membersAccountability for outcomes that are often achieved through partnerships and influence of peers and leadersProgram leadership across multiple workstreams and complex operational scenariosAdaptability to evolving and sometimes ambiguous business challengesEffective at navigating complexity and creating focus on what truly mattersDemonstrated experience in an operational excellence, continuous improvement, or process engineering capacity — internal COE or industry operations experience preferredFinancial Services / Benefits Outsourcing industries experience, preferredThe TeamPerformance Delivery is a center of excellence serving as an operational improvement partner to business leaders — focused on diagnosing problems, mapping processes, and deploying practical solutions within Fidelity's Workplace Investing's (WI) Sales, Service, and Operations. We deliver value across a broad portfolio of cost and revenue improvement while focusing on risk reduction, quality improvement, customer satisfaction, associate experience, and strategic enablement. Every associate has a meaningful role adding to the team's bench strength, standard practices, and career development.Certifications:Category:Consulting SupportPlease be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.