Medical Assistant I

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job SummaryOverview:Under the direction of the Nurse Manager, the Medical Assistant works in the clinical setting providing direct and indirect service for patients and providers. The medical assistant works with the interdisciplinary health team in providing a wide variety of clinical, administrative and technical support functions in the delivery of healthcare in the Ketamine Infusion Unit. The Medical Assistant for the Ketamine Infusion Unit will also be cross-trained to perform the administrative responsibilities of the Patient Service Coordinator II.Shifts needed are Tuesday, Thursday, Friday 8:30-5. Evenings and weekends are available to pick up as well. QualificationsEducationHigh School Diploma or Equivalent requiredCan this role accept experience in lieu of a degree?NoLicenses and CredentialsBasic Life Support [BLS Certification] - Data Conversion - Various Issuers preferred Certified Medical Assistant [National Certification] - Data Conversion - Various Issuers preferred Emergency Medical Technician - Basic [Massachusetts] - Massachusetts Office of Emergency Medical Services preferredMedical Assistant: Principle Duties and Responsibilities - ClinicalProvides safe, compassionate patient care under the supervision of the Nurse Manager and licensed personal (RNs) working with the MA on a daily basisPerforms all duties and responsibilities as described in the Medical Assistant  position descriptionFacilitates flow of patients from waiting room to infusion chairs in a timely manner as close as possible to scheduled appointment times Observes, reports and records vital signs, height and weight, pain level, and allergies as directed by the providerObtains vital signs, height and weight, pain level and allergies. Documents results in the patient’s record (LMR).Monitors vital signs on patient receiving ketamine administration as per protocol.Promptly informs the MD, anesthesiologist, or staff nurse of any significant change in vital signs or acute symptomsConducts a brief focused assessment of the patient, including interval changes Performs a variety of complex patient treatments and procedures according to standard policies and procedures, these may include but are not limited to:Blood pressure cuff, pulse oximetry probe placement and 02 saturation measurement provides snack, blankets, ice packs, comfort items help with discharge procedures, linen change helps coordinate change in infusion schedule with MD and administrative assistant prepares forms for informed consentPhysically prepares patients for and assists care providers with examinations and therapeutic procedures   Instructs and assists patients while getting infusions Instructs patients and families for expectations in the clinicParticipates in daily operational activities necessary for a safe patient and staff environment. Maintains JACHO standards on the unitCares for medical equipment and supplies and monitors sterilization of appropriate equipment.Ensures patient safetyEscorts patients from waiting area to and from treatment areasRounds on patients routinely for to assist with falls preventionAids patients with toileting (including escorting patients to and from bathroom to prevent patient falls)Assists with patient transfers (i.e. wheelchair to/from bed/stretcher; stretcher to/from bed) and bed positioningProvides nutritional snacks for patients as appropriateCollaborates with Medical Director to identify and meet learning needs            7.1 Attends educational programs to advance knowledge and skill            7.2 Adheres to the standards of required trainingPatient Services Coordinator II: Principal Duties and Responsibilities - AdministrativeCross trained to provide back up for all check in and checkout functions as outlined by the MGH/MGPO Front Desk Standards and Cadence Front Desk Check In User without Registration Training Track.Maintains confidentiality and privacy which is consistent with HIPAA guidelines.Provides basic information/instructions to patients regarding Hospital and practice procedures. Will arrange escort or interpreter services as needed.Is competent in the use of automated systems used on the unit.Basic understanding of Ambulatory Patient Tracking System.Knowledge of Voalte communicating systemCompetence in scheduling patient appointments via Epic HyperspacePrints upcoming schedules for patient verification and confirmation.Performs the daily management of encounter form processing and reconcilement.Knowledge of scanning procedures and label printing.Ensures completeness of all encounter forms by the patient as required for processingRemains current on any changing issues within the unit which affects initial patient flow Additional Job Details (if applicable)Physical RequirementsStanding Frequently (34-66%)Walking Frequently (34-66%)Sitting Occasionally (3-33%)Lifting Frequently (34-66%) 35lbs+ (w/assisted device)Carrying Frequently (34-66%) 20lbs - 35lbsPushing Occasionally (3-33%)Pulling Occasionally (3-33%)Climbing Rarely (Less than 2%)Balancing Frequently (34-66%)Stooping Occasionally (3-33%)Kneeling Occasionally (3-33%)Crouching Occasionally (3-33%)Crawling Rarely (Less than 2%)Reaching Frequently (34-66%)Gross Manipulation (Handling) Frequently (34-66%)Fine Manipulation (Fingering) Frequently (34-66%)Feeling Constantly (67-100%)Foot Use Rarely (Less than 2%)Vision - Far Constantly (67-100%)Vision - Near Constantly (67-100%)Talking Constantly (67-100%)Hearing Constantly (6