Sales & Service Lead - Sydney CBD

WHY JOIN ALO? Mindful movement. It’s at the core of why we do what we do at ALO—it’s our calling. Because mindful movement in the studio leads to better living. It changes who yogis are off the mat, making their lives and their communities better. That’s the real meaning of studio-to-street: taking the consciousness from practice on the mat and putting it into practice in life.Objective The Sales & Service Lead is integral to the elevating the guest experience at ALO. They will ensure we deliver our targets for engagement, guest education and interaction, create a service-lead environment on the sales floor, and ultimately create a sanctuary that sets ALO apart from other retailers.  Sales & Service Leader  Lead an exceptional guest experience on the floor through assessing the level of guest connection and technical product education and supporting team members to address gaps through feedback and coaching  Continue to build the client relationship daily with our customers  Analyze reports in order to strategize and deliver results; support implementing action plans focusing on deficient areas and highlight growth opportunities  Ensure effective sales floor coverage through the development of workforce solutions and leading selling initiatives throughout the store as needed Business Leader   Partner with Operations & Visual Manager to manage reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized  Demonstrate strong business acumen by leveraging metrics to support business-driving strategies  Move dynamically on the retail floor to assess and fulfill the needs of the business, team and guests  People Leader  Leads by example and inspires staff in daily operations and guest experience.  Directly oversee the Sales & Service Associates and Cashiers; responsible for recruitment and development of talent  Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader  Business Partner   Collaborate with Community & Studio, Operations and Visual Leads to ensure cross-functional training and to ensure the business is well-executed  Execute company-level operations-focused directives, projects and initiates, in partnership with the Sales & Service Manager (e.g. from the SCC)  Sales & Service Lead Qualifications 2+ Years prior work experience in a client-centric, sales environment Proven leadership capabilities demonstrating excellent decision making Values feedback, receptive to receiving feedback and eager to provide Self-motivated with a desire to achieve results and excel individually, and as a team Excellent interpersonal and written communication skills Aligns with and embodies ALO’s Guiding Principles   Requires constant movement in an around all areas of store Ability to lift, push, carry or otherwise move up to 10-15KG Ability to lift, bend, kneel, climb, crawl and/or twist, and safely climb up/down a ladder Ability to stand and move for an entire shift  JUST SOME OF THE PERKS A generous ALO team discount, plus a complimentary ALO Wellness Club membership, offering unlimited access to on‑demand yoga and fitness classes led by world‑class instructors Competitive salary, along with monthly store incentives that recognise performance, momentum, and shared wins as we grow together A quarterly clothing allowance to support all‑day movement Extensive career growth opportunities as ALO continues to expand across Australia We’re passionate about connecting with driven and skilled individuals who are invested in their development. Together, we’ll continue to evolve our brand’s success while supporting the growth of your career.   To support the needs of the business and our teams, this role requires a flexible approach to availability, including working a rotating roster across peak trading periods and weekends.   We value diversity and inclusion and are proud to champion a culture where everyone feels valued, supported, and celebrated.   By applying for this role, you consent to us completing a VEVO check to verify your right to work in Australia where required. #LI-JA2 #LI-2 #LI-Onsite For CA residents, Job Applicant Privacy Policy HERE.