Financial Aid Professional I

Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions.Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.”University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.”All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.Closing Date:06/19/2026Type of Position:Financial AidWorkstudy Position:NoJob Type:RegularWork Shift:Day Shift (United States of America)Sponsorship Available:NoInstitution Name: University of Arkansas, FayettevilleFounded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.Department:Call Center SupportDepartment's Website:Summary of Job Duties:The Financial Aid Professional I works under the general supervision of the call center supervisor and is responsible for assisting to counsel students and parents over the phone. This position will provide answers to callers by being familiar with federal, state, and university policies and regulations and by looking up student data in the integrated student information system. The Financial Aid Professional I will have the opportunity to visit orientation sessions on campus in order to present information concerning financial aid procedures and will work with their supervisor to assist in default management efforts. This position is governed by state and federal laws and agency/institution policy. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.Qualifications:Minimum Qualifications:Associate's degree from an accredited institution of higher educationPreferred Qualifications:Bachelor's degree in business administration or related field from an accredited institution of higher educationExperience working in a professional office setting on a college or university campusCustomer service experience in a professional office settingKnowledge, Skills & AbilitiesKnowledge of the organization and administration of various higher education academic and social programsKnowledge of campus and community resourcesKnowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programsA working knowledge of phone etiquette, word processing, email, spreadsheets, and database management programsAbility to evaluate collected information and formulate into recommendationsAbility to work as a team memberAbility to perform accurately in a detail-oriented environment with good interpersonal communication skillsAdditional Information:Salary Information:$39,930.00Required Documents to Apply:Cover Letter/Letter of Application, List of three Professional References (name, email, business title), ResumeOptional Documents:Proof of Veteran StatusRecruitment Contact Information:Erin Wooldridge, HEI Program Coordinator, ewooldri@uark.eduAll application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  Please do not send to listed recruitment contact.Special Instructions to Applicants:Pre-employment Screening Requirements:Criminal Background Check, Financial Credit Check, Sex Offender RegistryThe University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offe