Staff Designer, Vehicle Shopping and Service Experience

Job DescriptionStaff Designer, Vehicle Shopping and Service ExperienceHuman Interface Design StudioAbout the TeamGM’s Human Interface Design Studio is hiring a Staff Designer to shape the future of our global web and app experiences.We design how customers discover, shop for, purchase, and service their vehicles across markets. Our work spans web and mobile and sits at the center of GM’s digital commerce ecosystem. We are modernizing how vehicle shopping and ownership feels in a digital world. This role plays a critical part in defining that future.What You’ll DoThis is a hands-on senior design role with enterprise impact. You will operate as a design leader through craft, clarity, and influence.You will lead the design of vehicle discovery, shopping, and service experiences, shaping how customers engage with GM across key moments in their ownership journey. You will work alongside designers and cross-functional partners to refine flows, elevate visual and interaction craft, and ensure the work reflects a clear, cohesive point of view.You will:Set and champion experience direction across web and mobilePersonally design and drive high-quality visual, interaction, and motion designLead complex initiatives from concept through deliveryTranslate research, data, and business strategy into clear experience decisionsInfluence cross-functional partners and align teams around compelling solutionsElevate design standards through critique, prototyping, and hands-on contributionNavigate ambiguity and modernize legacy systems with clarity and intentionDrive measurable customer and business impactKey CharacteristicsA senior product designer with a track record of shaping and shipping high-impact digital products at scaleStrong command of visual fundamentals, interaction design, and motionAble to move seamlessly between system-level thinking and pixel-level precisionComfortable leading large, ambiguous initiatives without formal authorityClear, confident communicator who can influence senior stakeholdersMotivated by raising standards and building durable experience foundationsResponsibilitiesLead end-to-end design for complex, cross-platform vehicle shopping and service initiativesDefine scalable experience patterns and contribute to system evolution across web and mobileDrive alignment across product, engineering, and business partnersLead design reviews and contribute to raising the overall craft barBuild interactive prototypes to validate direction and accelerate decision-makingEnsure accessibility and inclusive design are embedded in the workServe as a trusted design partner to senior leadersFoster team growth through supportive feedback and productive collaborationYour Skills & Abilities (Required Qualifications)10 or more years designing digital products for web and or mobileStrong portfolio demonstrating systems thinking, craft, and shipped digital productsProven experience delivering measurable business and customer impactDeep knowledge of UX principles, usability heuristics, and commerce best practicesExceptional eye for layout, hierarchy, typography, and visual coherenceExperience building interactive prototypes and incorporating motionStrong storytelling and senior-level presentation skillsAbility to influence cross-functional leaders in complex environmentsProficiency in Figma and Adobe Creative SuiteWhat Can Give You a Competitive Advantage (Preferred Qualifications)Experience working within complex global brandsBackground in automotive or large-scale digital ecosystemsExperience modernizing legacy systems or scaling digital commerce platformsCompensation: The expected base compensation for this role is: ($159,400 - 244,500). Actual base compensation within the identified range will vary based on factors relevant to the position.Bonus Potential: An incentive pay program offers payouts based on company performance, job level, and individual performance.Benefits: GM offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays, tuition assistance programs, employee assistance program, GM vehicle discounts and more GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is based remotely, but if the selected candidate lives within a specific mile radius of a GM hub, they will be expected to report to the location three times a week {or other frequency dictated by your manager}. This job may be eligible for relocation benefits. About GMOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.Why Join Us We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.Benefits OverviewFrom day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.Non-Discrimination and Equal Employment Opportunities (U.S.)General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thr