Data science Senior manager

Job Title: Customer Operations XOPS – Data Science Senior Manager Job Location: GDT Bangalore ABOUT UNILEVER:Be part of the world’s most successful, purpose-led business. Work with brands that are well-loved around the world, that improve the lives of our consumers and the communities around us. We promote innovation, big and small, to make our business win and grow; and we believe in business as a force for good. Unleash your curiosity, challenge ideas and disrupt processes; use your energy to make this happen. Our brilliant business leaders and colleagues provide mentorship and inspiration, so you can be at your best. Every day, nine out of ten Indian households use our products to feel good, look good and get more out of life – giving us a unique opportunity to build a brighter future.Every individual here can bring their purpose to life through their work. Join us and you’ll be surrounded by inspiring leaders and supportive peers. Among them, you’ll channel your purpose, bring fresh ideas to the table, and simply be you. As you work to make a real impact on the business and the world, we’ll work to help you become a better you.ABOUT GDT (Global Digital and Technology):Unilever GDT is the global digital and technology engine of Unilever offering business services, technology, and enterprise solutions. GDT serves over 190 locations and through a network of specialized service lines and partners delivers insights and innovations, user experiences and end-to-end seamless delivery making Unilever Purpose Led and Future Fit.GDT’ purpose unleashes the power of people, experiences, technology, data, and performance to deliver experiences that grow, fuel, and protect Unilever and our stakeholders.The Data Foundation team plays a critical role in driving Unilever’s Growth and Fuel for Growth, empowering our people to make smarter and faster decisions to unlock value. Our vision is to transform Unilever to become truly Data Intelligent, delivering superior performance through data-driven decisions.About DF – Context and VisionDigital technology is transforming business, creating huge amounts of data. Our belief is that those companies that can truly harness data and deploy analytics at scale, will be those that succeed in the future.Our vision is to elevate data and data use across Unilever, to transform Unilever into a Data-Intelligent enterprise, where every decision and action is powered by the best data and advanced analytics (AI) to deliver on our business goals. It’s about empowering our employees, helping them to make smarter and faster decisions and freeing up their capacity to focus on growth and the decisions that matter. Decisions about our categories, brands, channels, key markets, and our people.We are helping to lead Unilever into the Future of Work, combining the best of human intelligence and machine, through data-intelligent decision-making.“We are in the midst of a paradigm shift where the intelligence of machines will complement human ingenuity to do good, do better and smarter” – Sanjiv Mehta, Unilever President, South AsiaOur key objectives as Data Foundation are to:Set the Unilever data strategy and lay the foundations to maximise the value of our data. Deliver the connected Data Platform to accelerate access to integrated and trusted data at scale across the company for analytics and decisions. Embed core data and analytics capabilities, leading to automation, AI, and Big Data to boost Unilever’s decision intelligence. Lead the Data and Analytics Culture to build a future-fit workforce that values and adopts data-intelligent decision-making across all levels.We are also passionate about powering our growth with purpose, building a diverse and inclusive team and culture, for example through our #WomenInData program, and continuing to innovate in the use of data and AI to meet our sustainability goals. This is an exciting new role in the CO XOPS, which is tasked to deliver maximum value from data to drive business and organization performance.Role ProfileThis role is responsible for leading the Data Science discipline within Customer Operations XOPS, driving the development, deployment, and scaling of advanced analytics, mathematical optimization, and AI‑driven solutions. The manager will oversee the full lifecycle of data science projects—from ideation to production and continuous improvement.The manager focuses on applying Operations Research and Optimization techniques as the primary lever to improve decision‑making and operational efficiency, complemented by advanced Machine Learning, AI, and GenAI capabilities. Forecasting remains an important capability within a broader decision‑intelligence and optimization landscape. The successful candidate will collaborate closely with both technical and business teams to translate complex business challenges into actionable data-driven solutions, fostering innovation and measurable impact.Key Accountabilities • Lead the design, development, validation, and deployment of mathematical optimization and prescriptive analytics solutions (e.g., linear/non‑linear optimization, mixed integer programming, network optimization) to solve complex business problems. • Translate business challenges into optimization‑driven decision frameworks, integrating constraints, objectives, and trade‑offs across customer operations.• Apply advanced Machine Learning, AI, and GenAI/LLM/Agentic AI techniques to enhance optimization solutions, simulate scenarios, automate decision workflows, and augment human decision‑making.• Good to have skills in developing and maintaining time-series forecasting models.• Oversee data acquisition, preprocessing, feature engineering, and selection to ensure high-quality inputs for analytics and modelling. • Apply comprehensive data science knowledge to propose optimal techniques for key business challenges.• Ensure standardization, modular design, and consistency as per best practices in Data Science and UL standards. • En