Quality Assurance Director (Digital)

Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Assurance Director within PNC's C&IB organization, you will be based in Pittsburgh, PA or Dallas, TX.Domain Director, Quality Engineering – DigitalRole SummaryThe Director, Quality Engineering for Digital, leads quality outcomes for customer‑facing and partner‑facing platforms. This role enables speed with stability by embedding adaptive, insight‑driven quality practices into modern engineering workflows and delivery pipelines.Reporting Line & Scope• Reports to: Head of C&IB Quality Engineering• Leads: QE Managers / Senior Managers, QE Leads, Architects, ICs• Scope: Digital platforms and channels; rapid release cadence; vendor delivery• Key partners: Engineering Leaders, Product & UX Leadership, Architecture, Platform Engineering, DevOps/SRE, Risk & ControlDomain Context• Digital platforms operate at high velocity with strong expectations for experience quality, availability, and performance. Quality must scale without becoming a bottleneck.Key Accountabilities• Own quality outcomes across digital delivery portfolios• Embed pipeline quality gates and continuous validation practices• Improve automation signal quality and reduce flaky execution• Establish standards for performance, accessibility, and resiliency validation• Lead people, capacity planning, and vendor executionResponsibilities• Define risk‑aligned test strategies for rapid delivery• Partner with Product and UX to improve acceptance quality• Use execution trends to refine coverage and prioritization• Coordinate environment and test data readiness with enablement teams• Provide leadership‑level quality and readiness reporting• Success Measures• Increased release frequency without increased incidents• Improved automation reliability and pipeline confidence• Reduced customer‑impact defects• Faster detection and resolution of quality issuesQualifications• 15+ years QE/Engineering experience; 8–10+ years leadership• Strong automation and CI/CD integration experience• Ability to influence senior engineering and product leadersPNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job DescriptionLeads the strategic implementation of all QA activities and processes for major or multiple software products or systems.Ensures that the performance and quality products are in line with best practice. Evaluates emerging trends for potential implementation.Champions quality and drives increased efficiency and effectiveness related to how we delivery testing. Partners with peers to ensure that the software development standards and practices related to quality are ingrained in any and all software design and development.Partner internally with testing teams and with partners to solve problems and improve processes. Escalates concerns and potential solutions to senior management as appropriate.Interpret testing results with both a business and technical lens to make a final implementation recommendation. Reports to senior management on the results of software testing prior to implementation.PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.Live the Values - Role models our values with transparency and courage.Enable Change - Takes action to drive change and innovation that will transform our business.Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.Preferred SkillsAnalytical Thinking, Atlassian JIRA, Controls Testing, Corporate Governance, Leadership, QA Automation, Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability TestingCompetenciesAnalytical Thinking, Process Management, Products and Services, Software Development Life Cycle, Software Quality Assurance And TestingWork ExperienceRoles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry-relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a moderate to large scope of responsibility is required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.