Clinical Reimbursement Assistant - Genetic Testing

Position Summary: The Clinical Reimbursement Assistant – Genetic Testing supports Natera’s Clinical Billing and Genetic Counseling teams by assisting with reimbursement workflows, obtaining medical records, medical record review, case review and coordination, and cross-functional projects. This is an entry-level role designed for highly motivated individuals interested in healthcare operations, genetic testing, and reimbursement strategy. The Clinical Assistant works closely with Genetic Counselors and cross-functional billing teams to ensure cases are properly documented, organized, and prepared for insurance review. This role is ideal for candidates with a background in biology, genetics, or life sciences who are detail-oriented, organized, and eager to grow within a healthcare environment.   Primary Responsibilities: Case & Product Support Request and review medical records to identify relevant clinical information (e.g., personal and family history) to support genetic testing cases  Flag missing or incomplete documentation for follow-up  Assist with assembling documentation packets for prior authorization, claims, or appeals submission  Maintain accurate case documentation within internal systems  Medical Records Coordination Send and track medical record requests  Monitor case pipelines to ensure required documentation is received  Update internal systems to reflect record status and next steps  Meet defined daily/weekly task metrics related to record requests and case movement  Project & Outreach Support Support provider and patient outreach initiatives related to documentation or required forms  Assist with tracking outreach efforts and responses  Contribute to internal projects focused on operational improvement and workflow efficiency  Across all functions: Collaborate with Genetic Counselors, Prior Authorization, Billing, and Appeals teams  Participate in team meetings and process improvement initiatives  Maintain accurate documentation and compliance with HIPAA/PHI standards    Qualifications: Required High School Diploma or equivalent  Bachelor’s degree in biology, genetics, life sciences, public health, or related field OR equivalent relevant experience  Strong attention to detail and organizational skills  Ability to read and interpret medical documentation  Comfort working in a data-driven, process-oriented environment  Preferred Academic background in genetics or healthcare-related discipline  Experience working with medical records, healthcare documentation, or insurance workflows  Familiarity with Salesforce and Google Workspace    Knowledge, Skills, and Abilities: Strong written and verbal communication skills  Ability to manage multiple cases and priorities simultaneously  High level of accuracy and attention to detail  Comfort learning new systems and workflows  Demonstrated initiative and willingness to learn  Ability to work independently in a remote environment    Growth & Development This role offers exposure to: Genetic testing operations  Healthcare reimbursement strategy  Cross-functional billing workflows  Data tracking and operational process improvement  Natera promotes career growth, hands-on learning, and fully remote work opportunities. The Clinical Assistant I role provides direct exposure to genetic testing operations, reimbursement strategy, and cross-functional healthcare workflows. Many individuals in this role develop skills that prepare them for advanced positions within healthcare operations or for graduate-level programs such as genetic counseling, nursing, or medicine. If you are an eager learner who thrives in a fast-paced, detail-oriented environment and are interested in building practical experience at the intersection of genetics and healthcare reimbursement, we encourage you to apply!The pay range is listed and actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.Austin, TX$19.33—$25 USDOUR OPPORTUNITY Natera™ is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women’s health, and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer, healthier lives. The Natera team consists of highly dedicated statisticians, geneticists, doctors, laboratory scientists, business professionals, software engineers and many other professionals from world-class institutions, who care deeply for our work and each other. When you join Natera, you’ll work hard and grow quickly. Working alongside the elite of the industry, you’ll be stretched and challenged, and take pride in being part of a company that is changing the landscape of genetic disease management. WHAT WE OFFER Competitive Benefits - Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. Additionally, Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave, 401k benefits, commuter benefits and much more. We also offer a generous employee referral program! For more information, visit www.natera.com. Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment, and welcome people of different backgrounds, experiences, abilities and perspectives. Inclusive collaboration benefits our employees, our community and our patients, and is critical to our mission of changing the management of disease worldwide. All qualified applicants are encouraged to apply, and will be considered without regard t