Software Engineer I - CRM

Job Description Summary: Digital products play a central role in how we create value for customers, support the teams who serve them, and shape the consumer experience.Our product and engineering organizations bring together small, empowered teams that move with clarity, speed,and purpose, enabling digital to be a meaningful source of advantage across Coca-Cola’s North America Operating Unit.Our work spans customer journeys, service delivery, sales workflows, and the platforms that connect them. We are raising our standards for product craft and rebuilding the systems behind these experiences.As a Software Engineer, you will be a core contributor on an empowered product team, working closely with Product Management, Design, and fellow Engineers to build high-quality software that solves real customer problems. This role is for engineers who want to grow their craft, develop strong product instincts, and contribute to solutions—not just execute tasks.What You Will Work OnBuild user-centered, enterprise software that directly improves how sales teams work with customers. Engineers on the Sales Experience team partner closely with users, product, design and other stakeholders to design, build, and evolve connected tools, data, and workflows used daily by sales teams. You will build solutions across the North America Operating Unit across Retail, Food Service, and finance teams. The work spans experimentation, systems thinking, and continuous improvement. You will be responsible for optimizing business outcomes like profitable volume growth, productivity, execution quality, and customer impact rather than technology for its own sake. You’ll help create scalable, reliable platforms and experiences that reduce friction, surface insights, and enable better decisions all while operating at the standards required of enterprise software.How We WorkYou’ll be part of a dedicated, cross-functional team (Product, Design, Engineering) that is:Empowered to solve problems, not just build featuresAccountable for outcomes, not outputCollaborative by default, from discovery through deliveryContinuously learning, using data and customer insight to improveKey ResponsibilitiesPartner in Discovery & Solution ShapingPartner with Product Management and Product Design to deeply understand customer problems, workflows, and pain pointsContribute to solution discovery, including ideation, prototyping, and evaluating multiple approachesBring a technical perspective to help the team identify what is feasible, what is valuable, and what is worth buildingChallenge assumptions and propose alternative solutions that are simpler, faster, or more impactfulLead Technical Direction for the TeamGuide the technical approach, architecture, and system design for your product areaMake pragmatic tradeoffs between speed, scalability, maintainability, and costEnsure alignment with broader platform and enterprise architecture where appropriateIdentify and manage technical risks early, surfacing tradeoffs clearly to partnersOwn End-to-End Engineering OutcomesDeliver high-quality solutions that meet standards for performance, reliability, security, and scalabilityEnsure strong engineering practices, including testing, observability, and CI/CDMaintain a high bar for code quality and system design through reviews and hands-on contributionDrive continuous improvement of the product through iteration, feedback, and learningOwn Outcome-Oriented DeliveryPartner with Product and Data to define and track success metrics and outcomesFocus on delivering meaningful impact, not just completing workUse data, customer feedback, and experimentation to guide decisions and prioritize improvementsBalance short-term delivery with long-term product and technical healthContribute to a Strong Engineering CultureHelp evolve engineering standards, patterns, and best practices across teamsPromote a culture of pragmatism, simplicity, and high-quality executionCollaborate with other tech leads to ensure consistency and leverage shared solutions where appropriateWhat We’re Looking ForStrong full stack engineering skills (frontend + backend, APIs, modern architectures)Product mindset: Cares about users, outcomes, and why things are builtTechnical judgment: Makes smart tradeoffs, avoids over-engineeringOwnership: Takes initiative and influences decisionsCollaboration: Works effectively with product managers and designersKey Qualifications2-5 years of software engineering experienceExperience building and shipping production-grade applicationsProficiency in modern programming languages and frameworks (frontend and backend)Experience working with APIs, distributed systems, and cloud environmentsPreferred QualificationsExperience working on cross-functional product teams (Product, Design, Engineering)Experience contributing to product discovery or solution design, not just deliveryExperience building and integrating with CRM platforms (e.g., Salesforce), including designing and implementing data integrations, enabling seamless cross-platform workflows, and customizing Salesforce to support business processes.Track record of technical leadership within a team (formal or informal)Exposure to data-driven, automation, or AI enabled systems Experience with enterprise platforms or large-scale distributed systems Experience building customer-facing productsFamiliarity with modern engineering practices (CI/CD, testing, observability)EducationBachelor’s degree in Computer Science, Engineering, or a related fieldEquivalent practical experience is equally valuedWho Thrives HereEngineers who:Are curious about customers and how products create valueEnjoy collaborating and debating ideas across disciplinesTake pride in both what they build and why it mattersWho This Role Is Not ForThis role may not be the right fit if you:Prefer working from detailed requirements with limited ambiguityWant to focus primarily on coding without engaging in product decisionsAre most comfortable in highl