Claims Spec III, Coml Property - Farm and Agribusiness

If you’re passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide’s Property and Casualty team could be the place for you! At Nationwide®, “on your side” goes beyond just words. Our customers and partners are at the center of everything we do and we’re looking for associates who are passionate about delivering extraordinary care.Role OverviewThis is a field-based position responsible for handling commercial agribusiness and farm property claims. The role requires regular travel to inspect loss sites and manage claims on location, primarily across Central to Northern California and surrounding areas. Candidates must reside within this territory.What You Can ExpectManage complex commercial agribusiness and farm property claims, typically ranging from $50K to $1M+Conduct on-site inspections, assess damages, prepare estimates, and manage claims through resolutionSpend a significant portion of time in the field, with travel throughout the assigned territoryWork autonomously while delivering a high level of service to policyholdersPreferred candidate location: Central to Northern CaliforniaBasic RequirementsExperience with XactimateBackground in commercial and/or personal property claimsAbility to climb ladders and perform roof inspectionsWillingness and ability to support CAT duty as neededLicenses & CertificationsAdjuster licenses for applicable states (can be obtained post-hire)Xactimate Level 1 certification required within 12 monthsXactimate Level 2 certification required within 24 monthsPreferred Qualifications5+ years of field-based property claims experience (commercial and/or personal lines)Farm and/or agribusiness claims experience preferredStrong estimating skills and working knowledge of business income claimsProven ability to manage multiple complex claims simultaneouslyExcellent customer service, communication, and negotiation skillsJob Description SummaryDo you have a strong desire to resolve complicated insurance claims by providing prompt, courteous and fair service to customers? Are you a skilled investigator, negotiator and communicator? If you thrive in an environment where you can problem-solve claims resolution, while following processes that provide fair resolution, customer satisfaction and cost management, then we want to hear from you! As a Claims Specialist III, you will work on commercial property damage claims of a serious and sometimes complex nature. You’ll promote and provide outstanding customer service while adjusting serious exposure commercial property claims requiring investigation, property damage evaluation and negotiations. In addition, you’ll handle lawsuit files to conclusion and oversee defense counsel activities.Job DescriptionKey Responsibilities: Promptly and effectively handles assigned claims with little to no direction and oversight, which may include complex and catastrophic casualty losses. Makes decisions within delegated authority, recommends settlement values in the disposition of significant or intricate claims as outlined in company policies and procedures. Adheres to high standards of professional conduct, consistent with the delivery of superior service.Uses various methods of settlement in cases where warranted; assigns cases to outside vendors as warranted.Opens, closes and adjusts reserves per company practices designed to ensure reserve adequacy. Recommends Special Reserves where vital according to Corporate Reserving Guidelines. Adheres to file conferencing notification and authority procedures.Maintains current knowledge of: assigned insurance lines; court decisions which may impact the claims function; current guidelines in the claims function; and policy changes and modifications. This may require attendance at various seminars or training sessions.Mentors less experienced claims associates and assists with training/presentations as assigned by claims management.Partners with Special Investigative Unit (SIU) and Subrogation to identify fraud and subrogation opportunities. Assists or prepares files for suit, trial, or subrogation. (Property/MD/Casualty).Oversees defense counsel in all lawsuit activities from inception throughout the life of the claim.Delivers a positive and outstanding customer service experience to all internal, external, current and prospective Nationwide customers.May perform other responsibilities as assigned. Reporting Relationships: Reports to Claims Manager. Individual contributor role. Typical Skills and Experiences: Education: Undergraduate studies in business administration or related field preferred and/or relevant meaningful experience. License/Certification/Designation: Successful completion of required claims certification schools/courses. Professional development such as IIA or CPCU preferred. State licensing where required. Experience: Five years commercial property claims handling experience preferred.Knowledge, Abilities and Skills: Confirmed knowledge of medical, legal and/or commercial claims terminology, state regulations, claims processes, standard methodologies, and customer relationship management. Extensive knowledge of insurance theory and practices, insurance contracts and their application. Excellent customer service skills and validated ability to proactively meet customer needs. Analytical skills vital to making decisions and resolving issues in application of coverage, laws of jurisdiction to investigation facts, policy exclusions and exceptions. Proven interpersonal skills to successfully prioritize increased and more sophisticated workloads. Demonstrates strong and flexible standards to balance the conflicting demands of the position. Excellent written and verbal communication skills to effectively communicate and/or influence various audiences. Demonstrated leadership capabilities to effectiv