Customer Insights Lead Consultant

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job DescriptionHelp Shape the Future of Customer Experience at AllstateAt Allstate, we’re committed to creating exceptional experiences for our customers — and the Voice of Customer (VoC) team plays a critical role in making that happen. We’re looking for a strategic, customer-obsessed professional who is passionate about turning customer feedback into meaningful action and enterprise-wide impact.In this role, you’ll help shape how Allstate listens to customers, interprets insights, and drives improvements across products, processes, and experiences. You’ll partner with cross-functional teams, influence business strategy, and lead innovative VoC initiatives that elevate the customer journey.This is an exciting opportunity for someone who enjoys combining data, strategy, creativity, and collaboration to solve complex problems and champion the voice of the customer at every level of the organization.What You’ll DoLead and enhance key components of the Voice of Customer ecosystem across the enterpriseDesign and implement impactful VoC programs, including surveys, digital intercepts, and closed-loop feedback initiativesPartner with stakeholders across business areas to provide strategic guidance on customer experience best practices and feedback designConduct external research and benchmarking to stay informed on emerging VoC trends, tools, and methodologiesAnalyze customer feedback and behavioral data to identify opportunities to improve experiences and business outcomesDrive innovation through discovery sessions, pilot programs, and test-and-learn initiativesServe as a trusted Voice of Customer subject matter expert and thought partnerBuild strong relationships across matrixed teams to influence change and drive customer-centric solutionsManage vendor relationships supporting VoC programs and technology platformsContribute ideas and thought leadership to help evolve the broader department strategyWhat We’re Looking ForPassion for customer advocacy and improving experiences through actionable insightsStrong analytical, strategic thinking, and problem-solving skillsAbility to collaborate effectively within cross-functional and matrixed environmentsSelf-starter mindset with the ability to manage multiple priorities independentlyExcellent communication and stakeholder management skillsCreative thinker who is comfortable challenging assumptions and driving innovationPreferred Qualifications5+ years of relevant experience in Voice of Customer, Customer Experience, Insights, Research, or related fieldsExperience with survey and feedback platforms (Qualtrics preferred)Strong Microsoft 365 skills, particularly ExcelExperience translating customer insights into business recommendations and measurable improvementsWhy Join Allstate?At Allstate, your ideas, voice, and perspective matter. We foster a collaborative and inclusive environment where employees are empowered to bring their authentic selves to work, challenge the status quo, and make a meaningful impact. If you’re passionate about customer experience and want to help shape how millions of customers engage with a trusted brand, we’d love to hear from you.This role does not include supervisory responsibilities.#LI-BS1SkillsMicrosoft Office 365, Program Designing, Strategic Consulting, Survey Software, Thought Leadership, Vendor Relationship ManagementCompensationCompensation offered for this role is 90,700.00 - 153,925.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including