Customer Insights Senior Consultant II

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. Job DescriptionHelp Drive Meaningful Customer Experience Improvements at AllstateAt Allstate, we believe listening to our customers is essential to delivering exceptional experiences. Our Voice of Customer (VoC) team is responsible for transforming customer feedback into actionable insights that influence business decisions, improve experiences, and drive innovation across the enterprise.We are seeking a collaborative, analytical, and customer-focused professional to help support and enhance our VoC ecosystem. In this role, you’ll partner with teams across the organization to help shape customer listening strategies, identify opportunities for improvement, and champion initiatives that put the customer at the center of decision-making. This opportunity is ideal for someone who enjoys solving problems, working cross-functionally, leveraging data to tell a story, and contributing ideas that create meaningful impact.What You’ll DoBuild strong partnerships across the organization to help drive customer experience improvementsServe as a Voice of Customer subject matter expert and trusted business partnerProvide strategic recommendations and thought leadership on VoC best practices, feedback design, and customer listening strategiesConduct external research and benchmarking to stay informed on emerging customer experience trends, tools, and methodologiesSupport and enhance the enterprise VoC ecosystem by identifying improvement opportunities and helping implement innovative solutionsAnalyze customer feedback and experience data to identify trends, insights, and optimization opportunitiesAssist in the design and deployment of VoC programs such as surveys, digital intercepts, and closed-loop feedback initiativesSupport discovery and test-and-learn initiatives that drive innovation and validate customer-focused solutionsContribute ideas and perspectives that strengthen the department, foster collaboration, and elevate team performanceProactively build connections across teams and identify opportunities to improve the employee and customer experienceWhat We’re Looking ForPassion for customer advocacy and improving customer experiencesStrong analytical, problem-solving, and communication skillsAbility to collaborate effectively in a matrixed, cross-functional environmentSelf-motivated professional who takes initiative and brings forward innovative ideasStrong organizational and project management capabilitiesComfort working with data and translating insights into actionable recommendationsPreferred Qualifications3+ years of experience in Voice of Customer, Customer Experience, Market Research, Insights, or a related fieldExperience using survey and feedback management platforms (Qualtrics preferred)Proficiency with Microsoft 365 tools, especially ExcelExperience supporting customer feedback programs and analyzing customer insights to influence business decisionsWhy Join Allstate?At Allstate, your voice matters. We foster an inclusive and collaborative culture where employees are encouraged to bring their authentic selves to work, challenge the status quo, and contribute ideas that make a difference. You’ll have the opportunity to work on impactful initiatives, collaborate with talented teams, and help shape experiences for millions of customers.This role does not include supervisory responsibilities.#LI-BS1SkillsBusiness Insights, Feedback Analysis, Feedback Management, Microsoft Office 365, Survey Software, Trend AnalysisCompensationCompensation offered for this role is 75,100.00 - 126,325.00 annually and is based on experience and qualifications.The candidate(s) offered this position will be required to submit to a background investigation. Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.Allstate generally does not sponsor individuals for employment-based visas for this position.Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical