Registered Nurse (RN)-Nurse Clinical Lead - Patient Experience FT days no holidays

Department:34027 Advocate Christ Medical Center - Nursing Quality and PracticeStatus: Full timeBenefits Eligible:YesHours Per Week:40Schedule Details/Additional Information:Monday - Friday, No HolidaysCoaches' and mentors' nursing leaders, nurses, and other interprofessional team members to close individual gaps of nursing and nursing leaders, with a focus on professional standards and patient experience dedicating 60% of their role responsibilities to intentional roundingProvides leadership and expertise related to the area of expertiseConducts environmental scanning of the organizational culture that drives patient engagement; reviews all relevant data on a regular cadence, critically analyzes and synthesizes the data, developing appropriate action plans to continue to approve and meet target and stretch goalsIdentifies gaps in knowledge, skill, and practice related to cultivating meaningful relationships that drive engagementImplements evidence-based nursing interventions, best practice guidelines, research, modifications of professional standards and organizational policies which direct the care of nursing staff and other providers to optimize patient and team engagement while using an iterative process to evaluate the effectiveness of the strategies aimed at improving engagementCoordinates, implements, and evaluates orientation/onboarding, at-the-elbow coaching, just in time training, and continuing education programsPlans, implements, and evaluates activities focused on engagement of patients, families, and staffLeads the organization in conjunction with the nursing excellence team, leads the hospital wide patient experience committee, facilitates sync huddle rounds, anticipates patient needs, uses creative problem solving to prevent customer decline and mitigates service recoveryFosters, maintains, and creates a harmonious workplacePay Range$41.10 - $61.65Major Responsibilities:Provides work direction to the clinical and support staff with responsibility for the coordination of resources to efficiently support procedures, day-to-day operations and the smooth flow of patients through the department.Provides support for direct patient care by performing the nursing process to deliver safe, therapeutic, and quality care through assessment of patients, establishment and implementation of the nursing care plan, and evaluation of clinical outcomes when necessary. Promotes an environment conducive to the delivery of safe, efficient and quality patient care, which may include performing patient rounding on a daily basis.Coordinates the needs of the patient care team by initiating service complaint follow-up when necessary and promoting communication among patients, families, hospital departments and medical staff to optimize the interdependence of team members.Acts as a resource to employees, which includes training/orienting, providing day-to-day work direction, and giving input on performance. Assigns, monitors, and reviews progress and accuracy of work, directs efforts and provides guidance on more complex issues in collaboration with the unit leadership.Assists with human resource responsibilities, which may include: interviewing and selection of new employees, resolution of employee concerns, and employee moral or other duties as assigned in collaboration with unit leadership.Monitors employee assignments and works on assignments for the unit. Evaluates staffing levels and makes adjustments as necessary to maintain productivity level established for assigned area(s).Monitors the quality of care provided. Assists in ensuring policies and procedures are followed in compliance with the medical center, the Nursing department, and regulatory and peer review agencies.Provides input to budget and ensures adequate supplies and equipment and inventory are available for both the delivery of safe patient care and a safe work environment.Works with management in developing new and existing programs and services.Works with vendors for requested products and coordinates in-services for equipment. Participates in product trials, and submits recommendations to management in collaboration with the unit Educator or CNS.Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards.Licensure:Nurse, Registered (RN)Education/Experience Required:Bachelor's Degree in Nursing or Health Related Field; or Associate Degree and enrolled in BSN program within 2 years of hire and complete BSN degree within 5 years Typically requires 3 years of experience in clinical nursing within an acute care setting.Knowledge, Skills & Abilities Required:Demonstrates a holistic approach to nursing practice committed to meeting the needs of the patient and family. Clinical and technical knowledge in area(s) of specialty. Ability to apply evidence-based interventions and nursing skills/technology to correlate to the patient’s response to an individualized plan of care. Ability to recognize situational changes that require unplanned interventions. Proficient computer skills including keyboarding, navigation within a windows operating system, use of electronic mail and electronic medical records systems. Excellent communication, listening and interpersonal skills. Demonstrates human relation skills with the ability to develop rapport and maintain positive, professional relationships with a variety of patients, staff and physicians. Demonstrated ability to effectively make critical, independent decisions and the ability