Internal Medicine Health & Science System Specialist - Austin, TX

Internal Medicine Health & Science System Specialist - Austin, TXROLE SUMMARYAll over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged; and the ability to impact the health and lives of millions of people. Pfizer, a global leader in the biopharmaceutical industry, is continuously seeking top talent who are inspired by our purpose to innovate to bring therapies to patients that significantly improve their lives. Our Health and Science System Specialists Team provides leadership across patient care settings in the complex Hospital, Health System, and Key Medical Group environment to bring value to our customers and patients in this dynamic ecosystem.The Health and Science System Specialist (HSSS) is responsible for launching new products, deciding on optimal strategies for managing business relationships, understanding formulary access, and engaging in product promotion within assigned accounts. In addition, the rep is charged with sales efforts and relationship development with assigned customers and accounts, including Therapeutic Area Specialists and Key Opinion Leaders (KOLs). The HSSS should possess customer, market and business acumen combined with strong product and disease state knowledge; demonstrate strong sales, promotional and strategic business development and management skills and in-depth customer engagement expertise in both virtual and in-person settings, utilize a systematic approach to virtual engagement (e.g., clear agenda, next steps/follow ups); have outstanding communications skills and be adept in the operation of digital and virtual tools/multi-platforms skills; with the ability to effectively work remotely in coordination with cross-functional internal teams to address customer needs and compliantly deliver on Pfizer business objectives.The HSSS specifically calls on two sets of account-based customers to achievebusiness objectives:Health Systems and their Affiliates, including, but not limited to, Academic Medical Centers, Medical Groups, Centers of Excellence and Community HospitalsScaled account-based medical groups and institutions, including but not limited to, Medical Groups, Community Hospitals and Hospital SystemsResponsibilities include gaining access to, calling on, and educating high value clinicians, key targets, influencers, and decision makers within Health systems and/ortheir assigned accounts.  In addition, this representative will also seek opportunities to compliantly gather customer and market insights, manage business relationships, understand formulary access, and engage in product promotion within their assigned accounts and/or across aligned health system affiliates. Sales responsibilities include relationship development with aligned and affiliated physician targets, KOLs, pharmacists, transition of care advocates, quality directors, pharmacy buyers and other prescription enablers within health system owned institutions, medical groups, and surrounding hospital service areas or within aligned acute care and medical group accounts.Clinical knowledge includes in-depth expertise in or demonstrated ability to learn current promotional therapeutic areas utilized both in ambulatory and in-patient settings. Demonstrate strong selling skills, broad knowledge of payer dynamics, competitors, and associated disease states.  The HSSS is involved in local market planning and implementation of key initiatives within these systems and accounts and coordinates compliantly with Pfizer’s Key Account Managers and Medical Outcomes & Analytics through the IAT as needed.ROLE RESPONSIBILITIESAbility to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights.Strategically builds rapport and relationships with KOL’s and customers across virtual and F2F environments; demonstrates advanced capabilities toward call objectives (e.g., pre call planning, selling skills, clear next steps and appropriate documentation, managing to KPIs); elevated ability to utilize digital tools effectively (e.g., Veeva Engage, Zoom, WebEx, Microsoft Office) as well as adapts quickly to new/beta tools (e.g., digital triage app) for successful customer engagement; proactively leverages analytics to assist with developing insights and next best action plansCompliantly engage key customers to grow business and drive product demand by proactively providing education that, in colleague’s judgment, best meet HCP and patients’ needsUtilizes a customer centric approach to develop and deliver relevant, targeted messaging utilizing approved materials via customer engagement to drive product demand (ask the HCP to change their prescribing behavior/close sales) and leverages account priorities to drive a positive business outcome; proactively provides insights for the development of new and innovative approved product messaging and resourcesUtilizes enhanced product and disease state knowledge to appropriately educate providers on unbranded and branded product value proposition for relevant patient populations and effectively utilizes approved clinically oriented disease state information, as applicable)Creates meaningful impact with HCPs and directs office staff to plan for customer engagements in multiple formats (e.g., virtual and in-person)Optimizes customer engagements for strategic deployment of approved Pfizer resources to support provider and patient’s needsDemonstrates strong patient focus in supporting patients’ ability to access Pfizer products by providing relevant information to HCPs on Reimbursement, Pa