Supervisor, Data Center Customer Operations

Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet.  A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryProvides immediate supervision to a unit or group of employees. Assigns tasks and monitors work at frequent intervals. Maintains schedules and workflow of the team. ResponsibilitiesLeadershipProvides immediate supervision to a unit or group of employeesAssigns, instructs, and supervises the teamPlans core duties for the team to completeAbility to manage and supervise a project teamManages personnel compared to workload (could include support from other Data Center’sEnsures staff are fully trained on current functional operational procedures, ticketing system operational procedures, and safety; ensures full compliance with quality assurance program.Strong operational discipline with the ability to enforce processes and standardsCoach team members on communication quality, standards, and executionSystems SupportTroubleshooting and fault resolution of reported/detected faults by investigating the issue, identifying the cause and implementing the required fixSummarizes the findings during the troubleshooting and produces Incident Reports for the customerPerforms troubleshooting and supports customersReport and tracking Monthly, quarterly and Annually KPIs.InstallationUnderstands customer cabling requirements, performs site surveys, provides cost estimates to Sales and installation of new cablesPerforms testing of cables before handing to customerVendor ManagementManages, briefs, and instructs vendors for installation, testing, and labeling MaintenancePerforms preventive maintenance to IBX equipment to prevent faults from occurringProject ManagementHandles multiple projects and assists in designating work to teamTechnical ExpertiseExtensive knowledge in network and equipment platforms, systems, and circuitsQualificationsTypical Degree & Years of ExperienceTypically requires a minimum of 5 years of related experience with a bachelor’s degree in engineering, Electronic Engineer, System Engineer, Telecommunication Engineer or equivalent experienceStrong written and verbal communication skills, fluent Spanish, High English level (C1) and Portugues good to have· Data Center or high availability infrastructure operations experience preferredEquinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. We use artificial intelligence in our hiring process. Learn more here. This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.