EOC Specialist III (English and Spanish Speaking)

Who are we?Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.Job SummaryThe Global Equinix Operations Center (EOC) operates 24/7/365, focusing on incident management, infrastructure alarm monitoring, and security oversight. Security and Monitoring SpecialistWe are seeking a highly skilled and motivated Monitoring Specialist to join our team. As a Monitoring Specialist, you will play a crucial role in ensuring the smooth operation and security of our data center infrastructure. This position requires expertise in monitoring systems, key stakeholder and customer engagement and ideally with a strong background in data centers, security or monitoring.With a supportive team and management structure the successful candidate will have the opportunity to flourish in the role, and provide crucial support to our data centers.ResponsibilitiesSystem Monitoring24x7x365 monitoring of IBX security and infrastructure alarmsDocumentation & ProcessingEnsures timely and accurate input of access information into access control systemProcesses inbound access requests from customers, carriers, and our sitesDispatches service requests, trouble and alarm ticketsTechnical ExpertiseBuilds familiarity with BMS systems, security access control systems, and basic data center infrastructureHas working knowledge of security best practicesSystems Support & MaintenanceProcesses inbound alerts from essential systems and network elementsProvides timely response to all access and CCTV related alarmsProcesses site maintenance and outage notificationsProblem SolvingAbility to identify and resolve, or report, a detected problemEscalates trouble cases and emergencies as needed to lead and/or management personnelTrainingReceives guidance and support from othersProject ManagementFollows instructions on departmental projectsQuality AssuranceAssists with basic QA and escalates trouble cases to lead and/or management as neededQualificationsExcellent problem-solving skills and ability to escalate issues when necessaryAbility to communicate effectively in English and Spanish to support global data center operations, including the LATAM regionFamiliarity with monitoring systems from data centers or relevant industriesAbility to commit to a 24/7/365 roster shared between the teamStrong attention to detail and ability to handle multiple tasks simultaneouslyExcellent communication and documentation skillsAbility to work effectively in a team environment, with the confidence to triage incidents using sound judgementThe targeted pay range for this position in the following location is / locations are: Poland - WA1 Warsaw : 76,000 - 122,000 PLN / Annual Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training. The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.Equinix BenefitsAs an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.Employee Assistance Program: An Employee Assistance program is available to all employees. Core Benefits - Pension: You will be enrolled in the employee capital plan or pension, known as PPK, a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice, flexibility, and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves, Flex Wallet (flexible spending account), Multi-sport Card, Lunch Pass Card, Discount Portal, statutory allowances and reimbursements (remote working, corrective glasses reimbursement), and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinix's HR policies. Eligibility and contribution requirements apply to some benefits, in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions, including changes at Equinix's discretion. Equinix will be compliant will regulatory requirements on benefits and leaves. Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form. Equinix is an Equal Employment Opportunity and, in the U.S.,