Administrative Assistant

About the OpportunityJob Summary:The Administrative Assistant in the College of Engineering Undergraduate Academic Advising Office will provide operational support to the Undergraduate Academic Advising team with specific emphasis during Add/Drop, Academic Review, Welcome Week, Commencement, Orientation, and Registration.Responsibilities include overseeing the hiring and management of work-study students, coordinating academic major and minor change requests, collaborating with offices across campus to support course evaluation and enrollment operations, moderating Zoom drop-in advising appointments, and providing data collection and analysis support. Additional responsibilities include organizing and scheduling events and meetings, managing calendars, troubleshooting virtual meeting technology, maintaining website content, responding to phone and email communications, coordinating systems and processes, and ordering and tracking equipment and office supplies.Key Responsibilities & Accountabilities:1. Administrative & Operational SupportSupport the office with academic review logistics and correspondenceCoordinate academic major and minor change requests by updating student records in Salesforce and sending correspondence through the Navigate platformPartner with advisors, faculty, and the Transfer Credit Office to support the course evaluation process for incoming and current studentsOversee virtual drop-in appointments using ZoomSupport new hire onboarding logisticsCollect, synthesize, and report on student dataAssist in setting up and maintaining data collection systems using Microsoft 365 tools such as Forms and Power AutomateOversee and coordinate course enrollment, rollover, and faculty evaluations for General Engineering coursesWork collaboratively with the Web Master to maintain the department websiteProvide administrative support to college committees2. Office ManagementOversee all front office logistics including answering phones, greeting guests, managing calendars and confidential records, tracking and ordering office equipment and supplies, organizing front office coverage, and maintaining facility work ordersCoordinate staff morale initiativesManage office space utilization using the Robin scheduling systemMaintain the overall appearance of the office3. Event ManagementSupport the office with Orientation, Welcome Week, Commencement, and first-year events by coordinating room reservations, catering, work-study coverage, and room and technology setup needs4. SupervisionCollaborate with the Student Employment Office to post work-study positionsOversee the hiring, training, and supervision of work-study studentsReview and approve weekly timesheetsMinimum QualificationsAssociate's degree required; Bachelor's degree preferredMust demonstrate excellence in customer service, professionalism, and communication skillsKnowledge of office administration practices and processes; basic proficiency with Microsoft Office / Microsoft 365 products including Word, Excel, PowerPoint, Outlook, Teams, and SharePointExperience using Zoom and Excel functions such as pivot tables and XLOOKUP is preferredAbility to learn new systems quickly and carry out projects, ensuring work is completed accurately and on timeDemonstrated excellence in managing multiple priorities with strong organizational skills and attention to detailMust exercise sound judgment and discretion in maintaining and safeguarding the confidentiality of sensitive informationDocuments RequiredResumeCover LetterPosition TypeGeneral AdministrationAdditional InformationNortheastern University considers factors such as candidate work experience, education and skills when extending an offer.  Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.   All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.Compensation Grade/Pay Type:106HExpected Hiring Range:$23.37 - $32.14With the pay range(s) shown above, the starting salary will depend on several factors, which may include your education, experience, location, knowledge and expertise, and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.