Patient Access Representative

Job Posting Title:Patient Access Representative----Hiring Department:Dell Medical School----Position Open To:All Applicants----Weekly Scheduled Hours:40----FLSA Status:To Be Determined at Offer----Earliest Start Date:Ongoing----Position Duration:Expected to Continue----Location:AUSTIN, TX----Job Details:PURPOSEThe Patient Access Representative (PAR) ensures a smooth and efficient registration and scheduling process across multiple specialties and practice units within the healthcare system. Reporting to the Patient Access Supervisor, this role gathers and verifies patient demographic, insurance, and clinical information in compliance with HIPAA guidelines. The PAR also handles patient payments and related financial processes while providing exceptional customer service across multiple communication channels.RESPONSIBILITIESPatient Registration & Check-In ·       Assists patients with check-in for appointments, procedures, and diagnostic imaging.·       Collects and enters demographic, insurance, and clinical information into the electronic medical record system in accordance with HIPAA standards.·       Validates insurance cards and confirms payer information in the system.·       Obtains and processes medical records requests following organizational policies.Scheduling & Appointment Management ·       Schedules patient follow-up appointments and coordinates rescheduling as needed.·       Confirms upcoming appointments and manages cancellations promptly.·       Responds to patient inquiries regarding scheduling through phone, email, chat, and other electronic platforms.Insurance & Financial Transactions ·       Performs insurance verification and ensures coverage details are accurate.·       Reviews and collects copayments and outstanding balances at the time of service.·       Assists patients with payment arrangements or provides resources for alternative payment solutions.Customer Service & Communication ·       Answers incoming calls and directs patients to the appropriate department or resource.·       Provides timely assistance to patients via multi-channel communication (phone, email, chat, web).·       Maintains professionalism and confidentiality in all interactions, adhering to HIPAA regulations.REQUIRED QUALIFICATIONS:High School Diploma/GED2 year(s) of experience in patient registration, scheduling, or related healthcare administrative role.Relevant education or experience may be substituted as appropriate.PREFERRED QUALIFICATIONS:Associate's Degree in Healthcare Administration or related field.3 year(s) of experience in a multi-specialty or integrated healthcare setting.Certification in Medical Office Administration or Patient Access (e.g., CHAA – Certified Healthcare Access Associate).Salary Range$38,500+ depending on qualificationsWORKING ENVIRONMENT/EQUIPMENT• Standard office equipment• Repetitive use of a keyboard• May be exposed to such occupational hazards as communicable diseases, blood borne pathogens, ionizing and non-ionizing radiation, hazardous medications and disoriented or combative patients, or others.Required MaterialsResume/CV3 work references with their contact information; at least one reference should be from a supervisorLetter of interestImportant for applicants who are NOT current university employees or contingent workers: You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure that ALL Required Materials have been uploaded.  Once your job application has been submitted, you cannot make changes.Important for Current university employees and contingent workers: As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questions presented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.----Employment Eligibility:Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.----Retirement Plan Eligibility:The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.----Background Checks:A criminal history background check will be required for finalist(s) under consideration for this position.----Equal Opportunity Employer:The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.----Pay Transparency:The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or