Senior Product Designer, Fleet Experience

Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work™.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.   Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.   Our team is growing and we’re looking for people who follow their passion, think differently and want to make an impact. Ours is a fast paced, ever changing environment. Geotabbers accept that challenge and are willing to take on new tasks and activities - ones that may not always be described in the initial job description. Join us for a fulfilling career with opportunities to innovate, great benefits, and our fun and inclusive work culture. Reach your full potential with Geotab. To see what it’s like to be a Geotabber, check out our blog and follow us @InsideGeotab on Instagram. Who you are: We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Product Designer who will play a critical role in driving user-centered design, leading initiatives from initial discovery through to implementation. This role will focus specifically on our MyGeotab platform, a complex customer management tool for billing, device management, returns, and support tickets. You will need to work with vast amounts of data and interact with multiple different user personas. If you love technology, and are keen to join an industry leader — we would love to hear from you! What you'll do: As a Senior Product Designer, your key area of responsibility will be contributing to the product design vision, collaborating with the design team, and working with other designers to simplify complexity and build features that customers are asking for. You will need to work closely with cross-functional teams including Product Management, Product Ops, Development, Customer Success, and Data Science to lead discovery and research, focusing on creating and evolving user personas and journey maps to define and optimize the customer management experience within the platform.  To be successful in this role you will be a self-starter and a strong storyteller with great initiative who emphasizes design as a strategic asset to help improve the organization's design capabilities. In addition, the successful candidate will have strong analytical and systematic design skills with an ability to identify needs, develop effective solutions, and manage projects through completion. The successful candidate will also be able to manage multiple timelines and contrasting priorities to ensure timely results. How you'll make an impact: Responsible for driving design initiatives in cross-functional teams, promoting cross-functional collaboration and ensuring the seamless integration of design solutions throughout the product development lifecycle.  Take a proactive role in identifying opportunities to enhance design capabilities and effectiveness, initiating improvements in design methodologies, tools, and workflows to optimize efficiency and deliver exceptional user experiences.  Lead efforts in building and maintaining a scalable component library, ensuring consistency across the product and regularly updating documentation to reflect design system changes.  Conduct research, user testing, and analysis to gain deep insights into user behaviors, preferences, and pain points, guiding the development of user-centered design solutions.  Take responsibility for knowledge sharing within the design team, mentoring and supporting junior designers to foster their professional growth and excellence.  Advise manager on user-centric design principles and best practices, ensuring that design solutions align with user needs and industry standards.  Gather requirements and align design efforts with business objectives, actively seeking opportunities to improve the overall product experience.  Stay up-to-date with industry trends, emerging technologies, and design best practices, continuously evolving design skills and knowledge.  Advise on design concepts and communicate ideas effectively to stakeholders, presenting design solutions and justifying design decisions based on user research and data.  Work independently with developers and product managers to ensure the successful implementation of design solutions, providing guidance and support throughout the development process. What you'll bring to the role: 3-5 years of relevant industry experience, with a preference for candidates on the higher end of that spectrum.  Proficiency in UI design and collaborative tools including Figma, Figmake, Figjam (or equivalents), and familiarity with AI-assisted design tools like Claude Code, Lovable, or UX Pilot.  Deep knowledge of product design and design systems, including the ability to create, maintain, and scale component libraries and documentation.  Experience in the user-centered design process, from conducting research and facilitating workshops to high-level design strategy and implementation.  Strong technical competence with tools like Google Suite and a working understanding of front-end development (React, HTML, CSS) to collaborate effectively with engineering.  Excellent communication skills with the ability to tell stories and communicate complex ideas/goals to stakeholders a