Lead DevOps Engineer, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.So, what’s the role all about? This role is under the Build and Deploy team, and is responsible for the CI/CD pipelines, build systems, and release automation that enable engineering teams to deliver software reliably and efficiently. As part of our growing Philippines team, you will collaborate with engineers across the globe in a supportive, team-oriented environment. How will you make an impact?  Key Responsibilities•    Lead the strategy, design, and continuous improvement of CI/CD pipelines across multiple products, teams, and environments.•    Drive the adoption of software-defined infrastructure, infrastructure automation, and DevOps best practices across the organization.•    Provide technical leadership for complex build, release, and deployment processes involving multiple stakeholders and dependent systems.•    Establish and govern automated quality gates, release standards, deployment controls, and pipeline compliance practices.•    Partner with engineering, QA, operations, security, and architecture teams to improve software delivery speed, quality, and reliability.•    Define and promote standards for branching strategies, code promotion models, environment management, and release orchestration.•    Identify opportunities to improve scalability, resilience, operational efficiency, and developer experience through automation and process improvement.•    Evaluate, prototype, and recommend new technologies, tools, and frameworks to strengthen DevOps maturity.•    Oversee daily operation, health, maintenance, and upgrade planning for source control, build, pipeline, and deployment platforms.•    Lead root cause analysis and resolution efforts for complex pipeline, deployment, and tooling issues.•    Support critical release activities, including occasional off-hours support for scheduled releases or critical incidents, coordinated in advance with the team.•    Mentor engineers, provide technical direction, and serve as a subject matter expert for DevOps and release engineering practices.•    Influence cross-team planning and help align DevOps initiatives with broader engineering and business goals. Required Qualifications•    5+ years of experience working with Git-based source control systems, preferably GitHub.•    4+ years of experience writing Python, Shell, or similar scripting languages.•    2+ years of experience with infrastructure-as-code tools such as AWS CloudFormation, Terraform, or comparable technologies.•    4+ years of experience working with Jenkins, GitHub Actions, or similar CI/CD platforms.•    3+ years of experience with DevOps pipeline tools such as GitHub Actions, Jenkins, Bamboo, CircleCI, Spinnaker, or similar platforms.•    Strong experience designing and managing enterprise-scale CI/CD pipelines and release processes.•    Strong knowledge of build automation, branching strategies, code promotion techniques, and deployment governance.•    Experience building, deploying, and supporting Docker containers and Docker-based microservices.•    Strong understanding of cloud infrastructure, automation frameworks, and modern DevOps operating models.•    Experience working with Windows Server environments, including IIS and .NET deployment patterns.•    Strong English communication skills for daily collaboration with engineering teams across global time zones, including the US, India, UK, and Australia. Preferred Qualifications•    Experience in contact center, BPO, telecom, SaaS, or other high-availability enterprise production environments.•    Experience leading DevOps transformation or platform modernization initiatives.•    Experience supporting large-scale engineering or R&D organizations.•    Familiarity with container orchestration concepts such as Kubernetes.•    Familiarity with Grafana-based monitoring, observability, platform reliability, and security practices within CI/CD ecosystems.•    Familiarity with security scanning and shift-left security practices in CI/CD pipelines.•    Experience mentoring engineers and leading cross-functional technical initiatives.•    Experience establishing standards, governance models, and operating practices across multiple teams.•    Experience with Ansible or similar configuration management tools.•    Experience with Linux environments; the team is actively migrating from Windows to Linux as applications transition to .NET Core. Core Competencies•    Excellent troubleshooting, problem-solving, and debugging skills.•    Strong leadership and ownership mindset.•    Ability to design and build systems, environments, and solutions from the ground up.•    Strong collaboration skills and the ability to influence without direct authority.•    Service-oriented mindset with a focus on enabling engineering teams.•    Ability to balance strategic improvements with day-to-day operational demands.•    Strong organizational skills with the ability to manage multiple priorities and drive work to completion.•    Sound technical judgment in high-pressure and time-sensitive situations.•    Commitment to mentoring team members and fostering a culture of continuous learning. Automation & AI MindsetThe Build and Deploy team operates with a core belief: if a process is manual and repeatable, it should be automated. We actively seek out toil, eliminate it, and continuously improve the reliability, security, and speed of our pipelines and production systems. AI is the latest and most powerful enabler of this philosophy.AI in DevOps is a rapidly evolving field. Prior AI experience is not required — what we value is a strong desire to learn, experiment, and apply AI to make our processes better.•    Genuine curiosity and enthusiasm for applying AI tools