Lead Unified Communications Engineer

Become a part of our caring community The Lead Unified Communications Engineer is responsible for designing, modernizing, and optimizing enterprise collaboration, productivity, and AI-enabled workplace platforms across Microsoft 365 and related ecosystems. You will combine deep technical expertise with leadership responsibilities, driving M365 migrations, advancing Copilot/AI capabilities, and helping platform modernization deliver secure, scalable, and high-performing digital workplace solutions.You will report to an Associate Director of Unified Systems Engineering.Platform Ownership, Engineering & ModernizationLead the design, implementation, and modernization of Unified Communications and Productivity platforms (M365, Teams, SharePoint, OneDrive, Exchange, and related tools).Drive migration from legacy and fragmented solutions to modern, cloud-based platforms and standardized architectures.Own platform health, performance, and reliability, ensuring alignment with enterprise security, compliance, and operational standards.Advance automation, observability, and operational functionality using PowerShell, APIs, and modern engineering practices.M365 Migration & Transformation LeadershipLead complex Microsoft 365 migrations, including tenant-to-tenant, M&A integrations, and enterprise platform transformations.Own end-to-end migration delivery: planning, execution, cutover, and stabilization.Define and standardize migration patterns, coexistence strategies, and phased modernization approaches.Partner with identity, security, networking, and endpoint teams to ensure seamless, secure execution.AI & Copilot Strategy EnablementSupport implementation and operationalization of enterprise AI capabilities, including Microsoft Copilot across M365 workloads.Integrate AI capabilities into collaboration platforms to enhance productivity, automation, and user experience.Establish guardrails, governance, and best practices for responsible AI usage aligned to security and compliance requirements.Monitor adoption, usage trends, and value realization of AI capabilities; drive continuous improvement.Mentor engineering teams on incorporating AI into platform design, operations, and modernization initiatives.Productivity Tools StrategyDrive adoption and optimization of productivity and collaboration tools to improve business outcomes.Define governance, lifecycle management, and usage standards for modern collaboration platforms.Align platform capabilities to measurable outcomes (productivity gains, adoption, user experience, operational efficiency).Technical Leadership & MentorshipBe a senior technical leader and escalation point for complex platform and modernization efforts.Mentor and develop engineers across M365, automation, and AI-enabled collaboration technologies.Influence long-term platform strategy, architecture decisions, and modernization roadmaps.Stakeholder EngagementAct as a key interface with business and IT leadership, communicating risks, impacts, and transformation outcomes.Translate technical capabilities (including AI and modernization) into clear business value.Drive cross-functional alignment across engineering, security, product, and operations teams.This role will require up 10% travel. You should be located within 50 miles of one of our Hub sites. These sites are in Atlanta GA, Boston MA, Charlotte NC, Chicago IL, Dallas TX, Ft. Lauderdale FL, Louisville KY, Nashville TN, New York NY, or Tampa FL.Use your skills to make an impact  Required Qualificationsa Bachelor's degree in computer science or related field8 or more years of Unified Communications experience2 or more years of project leadership experienceDeep hands-on experience administering Microsoft 365 Tenants (Exchange Online, Teams, SharePoint, and OneDrive).Automation and scripting experience (PowerShell, APIs)Experience planning, designing, and implementing communications systemsWilling to travel up to 10%.Preferred QualificationsExperience leading large-scale M365 migrations and modernization efforts (tenant-to-tenant, M&A, or platform transformation).Implement and support AI capabilities within productivity platforms (e.g., Microsoft Copilot).Demonstrated leadership in engineering delivery, platform transformation, and mentorship.Experience across Unified Communications ecosystemsBackground in M365 governance, security, and compliance (Purview, DLP, retention).Experience driving enterprise modernization initiatives (cloud adoption, legacy decommissioning, platform consolidation).Familiarity with data readiness, information architecture, and content lifecycle strategies supporting AI.Cost analysis, and vendor comparison experienceCertifications related to Unified Communications such as Microsoft 365 Certified: Administrator Expert (MS-102), Microsoft Certified: Power Platform Developer Associate (PL-400) OR Automate Administration with PowerShell (AZ-040)Additional InformationWork-At-Home Requirements:To ensure Home or Hybrid Home/Office associates' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office associates must meet the following criteria:At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested.Satellite, cellular and microwave connection can be used only if approved by leadership.Associates who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.Humana will provide Home or Hybrid Home/Office associates with telephone equipment appropriate to meet the business requirements for their position/job.Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Interview Format:As part of our hiring process for this opportunity, we will be using exciting interviewing technology called HireVue to enhance our hiring and decision-making ability. HireVue allows us to qui