Customer Success Manager

Why project44?  At project44, we believe in better.  We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world.  With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward.  Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.  In-office Commitment: Our office is where ideas spark, connections thrive, and innovation comes alive. We are looking for candidates who are enthusiastic and committed to joining our team on-site, in our beautiful headquarters four days a week. Together, we’re building something extraordinarily learn, grow, and thrive in our fast-paced, transformative environment. Key Accountabilities  The Customer Success Manager (Sr. Manager/Principal) will serve as the primary interface between project44 and a designated portfolio of accounts  Your core responsibility is to ensure our customers receive value through adoption of our products and services  You will succeed in the role by executing the following activities, but not limited to...  Execute regular touchpoints with daily users and senior leadership aimed at monitoring and delivering value-driven initiatives  Proactive management of customer health metrics and overcoming engagement obstacles as they emerge  Intimate understanding of our customer’s strategic business priorities to ensure continued and expanding partnership  Maintain a deep familiarity of project44’s offering, resources and product development  You will be responsible for delivering business outcomes related to the growth and retention of your assigned portfolio  Closely monitor contract renewal forecasts and collaborate cross functionally with your sales counterparts to ensure timely and full renewal  Uncover, develop, and maintain account expansion opportunities  This position will be evaluated on the achievement of critical business outcomes of your portfolio, not limited to...  Contract renewal  User adoption and value realization performance  Portfolio growth  You will coordinate, prepare and deliver best-in-class Executive Business Reviews on a regular basis while engaging a broad cross-functional team  Develop detailed, accurate annual forecasts for portfolio revenue   Establish relationships with leadership across sales, services, product, channel, and support leadership to ensure cross-functional alignment at scale  Deliver against Key Performance Indicators (KPI) as aligned to V2MOM and Executive Charter  Partner with Sales Executive and Leadership to ensure process, reporting and execution align to meet customer’s needs  Support a culture that encourages and motivates members to achieve their maximum   Build strong operational rigor around goal setting, measurement, and accountability  Requirements  7+ years of progressive customer facing experience  History of demonstrated comfort engaging a wide spectrum of customer personas from daily users to C-suite  Possess a business acumen capable of delivering independent business challenge diagnosis, success planning and cross-functional mobilization  Embodiment of a growth mindset in all aspects of your daily performance  Executive-ready communication skills in a variety of mediums (virtual/in-person) and the ability to handle interactive customer-facing engagements aimed at conveying value in the present and future state  High degree of intellectual curiosity and inquisitive nature – you are a critical thinker who is always looking for a way to make things work better  Strong project management skills - you keep all the moving pieces organized and on time  A deep passion for peer leadership and delivering results with a cross-functional team  Ability to understand complex business goals and deliver creatively impactful solutions  Prior experience supporting Fortune 500 customer relationships/accounts  Preferred Skills  10+ years in performance consulting, supply chain SaaS, or senior level customer success experience with a complex SaaS/technology solution  Experience making data driven decisions and ability to pivot as priorities change  High degree of competency and comfort in ambiguous and autonomous work environments  Familiarity with various tools such as Microsoft office suite, Salesforce, Tableau  4-year degree required; advanced degree preferred  Diversity & Inclusion We're designing the future of how the world moves and is connected through trade and global supply chains. We can only deliver a truly world-class product and experience if our teams are as diverse and unique communities we are building for. So it's up to us to create a company where anyone can bring their authentic self to work everyday. We're constantly working to improve, and we accept our responsibility to elevate the voices left in the margins. It's on every one of us. Our focus on inclusion manifests in the way we hire, the customers we serve, and the regions we prioritize. We're building a company that every one of us at project44 is proud to work for: a company that celebrates you for being you. We pride ourselves on celebrating everyone — project44 is an equal opportunity employer actively working on creating a diverse and inclusive work environment where underrepresented groups can thrive. If you share our values and our passion for helping the w